Support

The technical staff guarantees:

1. support to users in their equipment's set up activities
2. first level assistance in opening hours
3. access to the NAP traffic statistics data 7 days a week and 24 hours a day
4. best possible efficiency of the equipment of the NAP and of their functioning, also assuring 24/7 surveillance
5. information to all users on dates and modalities of scheduled and unscheduled maintenance activities:
   1. respecting 15 days notice before intervention in case of scheduled maintenance;
   2. in case of unscheduled maintenance, all maintenance activities will be performed immediately.

For Help Desk contact, please send an e-mail to staff@vsix.it